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Katrin is someone who really gets to the bottom of what clients and employees really think about your business idea and offer. She has provided companies with crucial information that has enhanced their offer, created loyal customers and turned the customer journey into a wonderful experience. Those who get to work with her experience increased competitiveness while gaining inspiration and insights leading to more satisfied colleagues and better business.
Expert and consultant in
Wisory gives any business leader a possibility of booking Sweden’s leading advisors for a 1:1 video consultation. Discuss your challenges during 1 hour meetings.
Katrin’s biggest achievements
- Has received great reviews as a leader by being engaging, transparent and perceptive.
- Has worked within logistics and e-commerce for 17 years.
- Built a house on time, at the right price and the right quality.
Katrin’s beliefs
- Say out loud the things you want to learn and are curious about.
- Don’t hide your customer behind numbers – data without words is just numbers, data with words become a story.
- It’s a matter of really wanting to, in order to create results.
Some of our customers
About Katrin
Katrin is someone who really gets to the bottom of what clients and employees really think about your business idea and offer. She has provided companies with crucial information that has enhanced their offer, created loyal customers and turned the customer journey into a wonderful experience. Those who get to work with her experience increased competitiveness while gaining inspiration and insights leading to more satisfied colleagues and better business.
A lot of companies are good at asking customers about their experience, but not all of them are quite as good at putting this information to good use. Measuring the right things is incredibly important in order to take the right action. This is an important basis for creating a sustainable customer experience and above all, to get your message across to the customers. Building customer loyalty is an art, especially today when everything is available in a completely different way.
A meeting with Katrin will give you the knowledge you need to be able to ask the right questions and create commitment among your colleagues, as you both think out loud together. The aim is to provide you with the tools and knowledge you need to understand what’s important for your particular organisation, so that you can continue working on these issues yourself.
Katrin has a degree in economics from the university of Stockholm and a background in logistics and e-commerce, including the role of business developer at Postnord for many years. Her interest in the customer journey and how it connects to the business began when Postnord started measuring and mapping customer behaviour.
Having worked in a large organisation, Katrin has seen the issues from an inside perspective and knows what will make a difference. Today, Postnord is a thriving business in the logistics market. Katrin is currently a consultant at Brilliant Future and works exclusively with teamwork and customer experience. She is also NPS certified.
Katrin is skilled at asking the kind of questions that lead to great discussion and engagement. She enjoys getting to know different businesses and industries and is quick to spot areas of potential development. She is also aware that decision-making is a matter of gut feeling as well as facts.
In her spare time, Katrin likes staying active and is a master at holidaying by bike, which is how she has discovered many parts of Europe.
Expertise
- Customer and employee engagement
- Customer experience management
- Customer experience management
- Leading and developing with the customer in focus
